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Training and Development Manager in Southfield, MI at Credit Acceptance

Date Posted: 7/23/2018

Job Snapshot

Job Description

Training and Development Manager

Why Work For Credit Acceptance?

Credit Acceptance is a rapidly-expanding company with extensive growth opportunities. We are proud to say, for the 5th year in a row, we have been named one of Fortune Magazine’s 100 Best Companies to Work For. Our team members and culture create a positive workplace that drives us to succeed, making Credit Acceptance one of the largest used car finance companies nationally. 

We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential. 

Credit Acceptance offers team members:

  • Extensive growth opportunities as demonstrated by our track record of promoting internally  
  • An atmosphere that is collaborative, challenging, and filled with forward-thinking team members
  • Strong work-life balance with generous PTO beginning on day 1
  • Competitive market-based salary with quarterly profit sharing and annual merit bonuses
  • Excellent benefits package that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision along with additional benefits that make us a great place to work

We are hiring a Training and Development Manager within our HR Department

  • Add value by overseeing the development and delivery of training to our Dealers, Sales Force, Servicing and Support Functions
  • Develop scalable and repeatable processes that maximize the efficiencies and effectiveness of the team
  • Build, maintain and lead an effective training team by applying the concepts of ‘organizational health’ to create a Great Place to Work
    • Right People, Right Number, Right Org Design:  Ensure your department is staffed with the best people possible, the right number of those people, and that team members are organized in a manner aligned with the work being done (with a span of control that allows leaders appropriate time for ongoing coaching)
    • Clear Expectations: Ensure each team member has clear expectations of what he or she needs to do to succeed. Expectations should be clearly prioritized, achievable and aligned with company objectives
    • Training: Ensure your team members have the appropriate skills to do their job effectively. Support formal and informal training opportunities within your team, where appropriate, to bridge any gaps
    • Performance Management:  Work with your team members on an ongoing basis to help achieve/exceed agreed expectations (ensuring accountability and coaching throughout). Address substandard performance appropriately; reward and praise excellent performance appropriately
    • Right Measures:  Establish and maintain a set of department metrics that represent key performance indicators and use those metrics to help drive improvements to Training and Development function
    • Right Incentive Plans:  Work with Human Resources and leadership to establish incentive plans and recognition programs that motivate the team. Ensure all team members are appropriately compensated
    • Right Environment: Lead in a respectful, fair, approachable and trusting manner. Maintain an open and honest dialog with team members and work to ensure team members 1) take pride in their work, 2) feel recognized and appreciated, and 3) enjoy working together
    • Right Tools:  Ensure your team members have the appropriate tools and resources to do their jobs effectively

Responsibilities in your area will include:

  • Manage and develop a team of Instructional Designers, Trainers and Coordinators
  • Act as trusted advisor to the business by supporting the analysis, design and development, implementation and evaluation of training initiatives that improve performance and contribute to intrinsic value
  • Resource planning for training delivery across multiple functions of the business
  • Evaluation of existing training solutions to measure performance and identify opportunities for improvement
  • Plan for and maintain eLearning through our Learning Management System
  • Partner with internal departments such as the Project Management Office, Document Management Program and Corporate Legal to meet the needs of the business while supporting a culture of compliance

Position Requirements:

  • Bachelor’s degree 
  • 3-5 years of leading training programs (design and delivery of training)
  • 3-5 years of successfully managing large training projects and/or processes
  • Demonstrated ability to manage multiple priorities and projects
  • Exceptional oral and written communication
  • Experience creating and monitoring metrics to drive process improvement
  • Remain compliant with our policies, processes and legal guidelines


  • Experience managing and developing a team of Trainers and Instructional Designers
  • Master’s degree

Company Values: 

To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:

•         Positive : Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.

•         Respectful : Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.

•         Insightful : Make timely well-considered decisions, create innovative solutions and continuously learn.

•         Direct : Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.

•         Earnest : Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is an equal opportunity employer.


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