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Repossession Abandonment Specialist in Southfield, MI at Credit Acceptance

Date Posted: 7/13/2018

Job Snapshot

Job Description

Repossession Abandonment Specialist

Why Work For Credit Acceptance?

Credit Acceptance is a rapidly-expanding company with extensive growth opportunities. We are proud to say, for the 5th year in a row, we have been named one of Fortune Magazine’s 100 Best Companies to Work For. Our team members and culture create a positive workplace that drives us to succeed, making Credit Acceptance one of the largest used car finance companies nationally.

We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential.

Credit Acceptance offers team members:

  • Flexible scheduling
  • Uncapped bonus potential
  • Extensive growth opportunities as demonstrated by our track record of promoting internally 
  • An atmosphere that is collaborative, challenging, and filled with forward thinking team members
  • Ongoing business training and career development opportunities
  • Strong work-life balance with generous PTO beginning on day 1
  • Competitive market-based salary with quarterly profit sharing and annual merit bonuses
  • Excellent benefits package that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision along with additional benefits that make us a great place to work

We are hiring a Repossession Abandonment Specialist within our Repossession Department.  

Responsibilities in your area will include:

  • Coordinate pickup and delivery of abandoned vehicles.
  • Counsel customers on the Abandonment process when needed and ensure we are in compliance when securing these vehicles.
  • Work with impounds, and repair facilities to negotiate fees and charges.
  • Contact impound lots and repair facilities to negotiate fees owed to secure vehicles.
  • Answer phones calls from auctions, contractors, customers, shops/impound lots, and internal Credit Acceptance departments.
  • Evaluate vehicle condition, value and determine most cost effective manner to secure and sell the vehicle and to determine when the vehicle is not worth repossession.
  • Ensure Statutory Notices and compliance requirements are adhered to.
  • Ensure that the abandoned process guidelines are adhered to.
  • Work with our repossession contractor network to ensure ABAN related repossession requests are being processed; vehicles are secured and transported to auction.

Who Are We Looking for?

Our ideal candidate for this role needs to:

  • Speak clearly, professionally and articulately
  • Possess a strong decision making ability
  • Use your judgment to escalate issues appropriately
  • Document records clearly and efficiently
  • Learn quickly and apply knowledge learned
  • Handle difficult conversations professionally
  • Be self-motivated and demonstrate urgency and initiative
  • Remain compliant with our policies, processes and legal guidelines

Position Qualifications:

Required Qualifications:

  • High school diploma or GED
  • Previous customer service or collections experience
  • Working knowledge of MS Office and Internet experience

Preferred Qualifications:

  • Knowledge of vehicle repair or estimating experience
  • Experience negotiating with vendors and customers
  • Experience in auto sales, remarketing vehicles or insurance process
  • Experience in the finance or automotive industry

Company Core Values:

To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:

  • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
  • Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
  • Insightful: Make timely well-considered decisions, create innovative solutions and continuously learn.
  • Direct: Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.
  • Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is an equal opportunity employer.


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