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Paid Accounts Specialist in Southfield, MI at Credit Acceptance

Date Posted: 3/28/2018

Job Snapshot

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Job Description

Paid Accounts Specialist

Why Work For Credit Acceptance?

Credit Acceptance is a rapidly-expanding company with extensive growth opportunities. We are proud to say, for the 5th year in a row, we have been named one of Fortune Magazine’s 100 Best Companies to Work For. Our team members and culture create a positive workplace that drives us to succeed, making Credit Acceptance one of the largest used car finance companies nationally. 

We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential. 

Credit Acceptance offers team members:

  • Extensive growth opportunities as demonstrated by our track record of promoting internally  
  • An atmosphere that is collaborative, challenging, and filled with forward thinking team members
  • Ongoing business training and career development opportunities
  • Strong work-life balance with generous PTO beginning on day 1
  • Competitive market-based salary with quarterly profit sharing and quarterly merit bonuses
  • Excellent benefits package that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision along with additional benefits that make us a great place to work

We are hiring a Paid Accounts Specialist within our Financial Operations Department.     

Responsibilities in your area will include:

  • Releasing Refunds:  Efficiently and accurately releasing refunds within 10 business days or next business day for bank wire transfers, certified checks, and next day funds. 
  • Requesting Titles:  Accurately auditing paid accounts, requesting titles and sending paid papers within 10 business days, 5 business days for CheckFreePay payments,  or next business day for bank wire transfers, certified checks, and next day funds. 
  • Verify Refund Checks:  Accurately sending out refund checks, paid papers, and contracts where necessary by the following Monday after Tuesday’s customer refund check run.
  • Processing 3rd party payoffs:  Accurately verify all 3rd party payoffs and request titles.
  • Communicating with 3rd parties:  Communicate professionally with 3rd parties to obtain required payoff documentation.
  • Research and Support:  Facilitate, research, and complete departmental requests.
  • Adhere to Policies/Processes:  You will need to remain compliant with our policies, processes and legal guidelines.
  • All other duties as assigned.
  • Attendance as outlined in the attendance policy.

Who Are We Looking for?

Our ideal candidate for this role needs to:

  • Speak clearly, professionally and articulately.
  • Manage conflict resolution.
  • Be able to operate office equipment (copy machines, fax, telephone, mouse & keyboard, and ten-key adding machine).
  • Work in a fast paced environment.
  • Document account notes clearly and efficiently.
  • Work independently and in a team environment.
  • Ensure accurate and efficient processing of Paid Accounts.
  • Ensure accurate and efficient processing of customer refunds.
  • Perform audits of all customer paid-off accounts.
  • Ensure proper controls are in place by auditing closed accounts and Paid Account specialists work.
  • Retrieve and format reports for the Paid Accounts Department.
  • Research and respond to internal departmental customer service requests.
  • Handle daily requests and escalated issues from Paid Accounts Department mailbox.
  • Professionally and respectfully assist both internal/external customers to maintain high service levels.
  • Provide backup duties pertaining to the Paid Accounts Department.
  • Support additional Paid Account requests.
  • Effectively train, mentor, motivate and communicate through change.
  • Remain compliant with our policies, processes and legal guidelines

Job Requirements

Required Qualifications:

  • Bachelor’s Degree or Previous account auditing experience 
  • Experience in any position where you had to work in a fast paced environment 

Company Core Values:

To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:

  • Positive : Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
  • Respectful : Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
  • Insightful : Make timely well-considered decisions, create innovative solutions and continuously learn.
  • Direct : Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.
  • Earnest : Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is an equal opportunity employer.


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