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Insurance Specialist in Southfield, MI at Credit Acceptance

Date Posted: 7/5/2018

Job Snapshot

Job Description

Insurance Specialist

Why Work For Credit Acceptance?

Credit Acceptance is a rapidly-expanding company with extensive growth opportunities. We are proud to say, for the 5th year in a row, we have been named one of Fortune Magazine’s 100 Best Companies to Work For. Our team members and culture create a positive workplace that drives us to succeed, making Credit Acceptance one of the largest used car finance companies nationally.

We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential.

Credit Acceptance offers team members:

  • Uncapped bonus potential
  • Extensive growth opportunities as demonstrated by our track record of promoting internally
  • An atmosphere that is collaborative, challenging, and filled with forward thinking team members
  • Ongoing business training and career development opportunities
  • Strong work-life balance with generous PTO beginning on day 1
  • Competitive market-based salary with quarterly profit sharing and annual merit bonuses
  • Excellent benefits package that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision along with additional benefits that make us a great place to work

We are hiring an Insurance Specialist within our Insurance Department

Responsibilities in your area will include:

  • Oversee a specialized group of accounts within the Insurance Department and handle all accounts that have a property damage claim against the vehicle
  • Protect Credit Acceptance’s interest in the account by ensuring our name is listed on any Insurance settlement check that may be issued for repairs to a vehicle or for a total loss of the vehicle
  • Handles a specialized group of accounts within the Insurance Department to process all paperwork necessary to complete GAP claims for consumers that have purchased supplemental GAP Insurance with their vehicles
  • Protect Credit Acceptance’s interest and ensure Credit Acceptance receives any proceeds issued by the Insurance Companies
  • Work a route of accounts to settle insurance claims
  • Take inbound and make outbound calls using the Artiva Call flow
  • Recommend vehicles for repossession when necessary
  • Fill out necessary paperwork pertaining to insurance claims
  • Assist in gathering documents for Protective GAP Claims
  • Communicate with cross functional departments in settling claims
  • Collect on past due balances while insurance claims are pending
  • Process necessary paperwork pertaining to GAP Claims
  • Calculate NY GAP adjustments
  • Insurance claims need to be settled as quickly as possible. We measure your effectiveness based on total number of claims settled and your cycle time
  • Responsible for settling claims compliantly. Claim Audits will be conducted throughout the month by your leader
  • Responsible for handing calls according to the LEAP policy
  • Call Evaluations will be conducted throughout the month and measured via NPS Score
  • Remain compliant with our policies, processes and legal guidelines
  • Be open to ongoing feedback aimed at improving performance
  • All other duties as assigned
  • Attendance as outlined in the department attendance policy

Who Are We Looking for?

Our ideal candidate for this role needs to:

  • Speak clearly, professionally and articulately
  • Possess a strong decision making ability
  • Use your judgment to escalate issues appropriately
  • Document records clearly and efficiently
  • Learn quickly and apply knowledge learned
  • Handle difficult conversations professionally
  • Be self-motivated and demonstrate urgency and initiative
  • Remain compliant with our policies, processes and legal guidelines                                                                                                                              

Position Qualifications:

Required Qualifications:

  • High school diploma or GED
  • 1 year minimum experience in customer service and/or collections in a call center environment

Preferred Qualifications:

  • Experience in the finance or automotive industry
  • Experience in Insurance/Claims processing
  • Experience working with collection systems
  • Experience working in a fast pace environment

Training and Work Schedule Requirements:


  • Monday-Friday 8:00am-5:00pm

Work Schedule:

  • Monday-Friday 9:00am-6:00pm

Company Core Values:

To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:

  • Positive:  Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment
  • Respectful:  Value teamwork, share successes, appreciates others and communicates in a way that promotes trust
  • Insightful:  Make timely well-considered decisions, create innovative solutions and continuously learn
  • Direct:  Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels
  • Earnest:  Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is an equal opportunity employer.


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