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Credit Reporting Specialist in Southfield, MI at Credit Acceptance

Date Posted: 4/11/2018

Job Snapshot

Job Description

Credit Reporting Specialist

Why Work For Credit Acceptance?

Credit Acceptance is a rapidly-expanding company with extensive growth opportunities. We are proud to say, for the 4th year in a row, we have been named one of Fortune Magazine’s 100 Best Companies to Work For. Our team members and culture create a positive workplace that drives us to succeed, making Credit Acceptance one of the largest used car finance companies nationally. 

We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential. 

Credit Acceptance offers team members:

  • Extensive growth opportunities as demonstrated by our track record of promoting internally.  
  • An atmosphere that is collaborative, challenging, and filled with forward thinking team members.
  • Ongoing business training and career development opportunities.
  • Strong work-life balance with generous PTO beginning on day 1.
  • Competitive market-based salary with quarterly profit sharing and annual merit bonuses.
  • Excellent benefits package that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive. medical/dental/vision along with additional benefits that make us a great place to work.

We are hiring a Specialist, Credit Reporting in our Compliance Department.   

Responsibilities in your area will include:

  • Through the use of internal and external systems, investigate and accurately respond to disputes in a manner that complies with the FCRA.  These disputes are received directly from consumers and indirectly by the Company through eOscar (Online Solution for Complete and Accurate Reporting).
  • Respond to customer validation requests.
  • Investigate and manage in a timely manner accounts where a consumer alleges identity theft or fraud.
  • Where appropriate, engage consumers in telephone discussions to further assess their dispute. 

Who Are We Looking for?

Our ideal candidate for this role needs to:

  • Be organized, with ability to multi-task and prioritize multiple requests with strong attention to detail.
  • Be able to speak clearly, professionally and articulately on the telephone.
  • Be able to apply analytical skills to solve problems.
  • Be organized and capable of meeting all deadlines.
  • Possess and express a positive and enthusiastic attitude.
  • Be customer focused.
  • Be able to work independently and in a team environment.

Job Requirements

Required Qualifications:

  • High school diploma.
  • Previous experience in a customer service or complaint escalation role where the primary function is dispute resolution.
  • Knowledge of Microsoft suite office products.
  • FCRA or CDIA Certification (within 90 days of hire).
  • Work onsite at the required Credit Acceptance work location.

Preferred Qualifications:

  • Familiarity with Credit Reporting Agencies and Bureau Reporting.
  • Experience in e-OSCAR and Artiva.

Company Core Values:

To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:

  • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
  • Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
  • Insightful: Make timely well-considered decisions, create innovative solutions and continuously learn.
  • Direct: Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.
  • Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent

Credit Acceptance is an equal opportunity employer.

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