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Credit Analyst in Southfield, MI at Credit Acceptance

Date Posted: 8/7/2018

Job Snapshot

Job Description

Credit Analyst

Why Work For Credit Acceptance?

Credit Acceptance is a rapidly-expanding company with extensive growth opportunities. We are proud to say, for the 5th year in a row, we have been named one of Fortune Magazine’s 100 Best Companies to Work For. Our team members and culture create a positive workplace that drives us to succeed, making Credit Acceptance one of the largest used car finance companies nationally. 

We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential. 

Credit Acceptance offers team members:

  • Extensive growth opportunities as demonstrated by our track record of promoting internally  
  • An atmosphere that is collaborative, challenging, and filled with forward thinking team members
  • Strong work-life balance with generous PTO beginning on day 1
  • Competitive market-based salary with quarterly profit sharing and annual merit bonuses
  • Excellent benefits package that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision along with additional benefits that make us a great place to work

We are hiring a Credit Analyst within our Dealer Service Center

Credit Acceptance is hiring a Credit Analyst.  We accept assignment of contracts from car dealers. The contracts are sent to our Dealer Service Center (DSC) by auto dealers.  The role of an analyst in the DSC is to help our dealers DEVELOP and grow their businesses in a manner that is compliant and efficient while delivering superior customer service.

Responsibilities in your area will include:

You will be measured on your ability to balance both Quality and Quantity as measured by the following Outcomes:

  • Quantity -- Contracts Funded per Hour
  • Quality -- Contract Review Error Rate
  • Quality -- Dealer Phone Call Quality (CLEAR)
  • Quality -- Verification Phone Call Quality

You will be asked to perform the following:

  • Review, validate and verify information through document review, internet searches and phone calls
  • Resolve and document dealer inquiries not related to the funding process
  • Keep the dealer’s pipeline open by managing any license, title, audit and inventory issues
  • Welcome and onboard new dealers by offering initial funding assistance
  • All other duties as assigned
  • Attendance as required by department

Position Requirements:

  • Bachelor’s Degree
  • Experience using Excel and Word


  • Customer Service experience in a call center environment
  • Ability to type at least 35 WPM 
  • Interaction with auto dealers in current or past role
  • Experience reviewing contracts/legal documents with a strong attention to detail
  • Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions

Knowledge and Skills:

  • Speak clearly, professionally and articulately on the telephone
  • Document records clearly and efficiently
  • Learn quickly and apply knowledge learned
  • Proficient in Microsoft Word, Excel and Outlook
  • Handle difficult conversations professionally
  • Self-motivated and demonstrate urgency and initiative
  • Effectively work independently in a fast-paced environment
  • Able to work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end closes (last calendar working day of any month)
  • Remain compliant with our policies, processes and legal guidelines
  • Work onsite at the required CA work location

Company Values: 

To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:

  • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
  • Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
  • Insightful: Make timely well-considered decisions, create innovative solutions and continuously learn.
  • Direct: Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.
  • Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is an equal opportunity employer.


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