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Business Analyst, Servicing Applications in Southfield, MI at Credit Acceptance

Date Posted: 3/28/2018

Job Snapshot

Job Description

Business Analyst, Servicing Applications

Why Work For Credit Acceptance?

Credit Acceptance is rapidly-expanding our IT department with a variety of dynamic opportunities. Our culture has landed us on Computerworld’s list of the Best Places to Work in IT. In each of the last 4 years, we have held a spot in the top 2 for midsized companies nationwide. In addition, we are also proud to say over the last 5 years we have been named one of Fortune Magazine’s 100 Best Companies to Work For. Our team members and culture create a positive workplace that drives us to succeed, making Credit Acceptance one of the largest used car finance companies nationally.


We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential. 

Credit Acceptance offers team members:

  • The opportunity to work with progressive tools, and technology including the latest database, development, storage, and computer technologies available
  • Extensive growth opportunities as demonstrated by our track record of promoting internally  
  • An atmosphere that is collaborative, challenging, and filled with forward-thinking team members
  • Ongoing business training and career development opportunities
  • Strong work-life balance with generous PTO beginning on day 1
  • Competitive market-based salary with quarterly profit sharing and annual merit bonuses
  • Excellent benefits package that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision along with additional benefits that make us a great place to work

We are hiring a Business Analyst within our Servicing Applications Team.   

Responsibilities in your area will include:

  • Maintain application backlog that clearly describes tasks.  Keep the backlog clean
  • Proactively champion features for your end users to help meet their business needs
  • Gather requirements from business users and record them clearly in a format useful to developers
  • Partner with Developers to achieve great application performance
  • Test new features and code to be sure they meet requirements
  • Demonstrate your features to team members, end users, and management
  • Show insight; know your application behavior & data; offer simple solutions
  • Apply team documentation and testing standards and recommend process improvements
  • Recognize upstream and downstream impacts; communicate effectively (verbally & in writing)
  • Learn the Business Process Your Application Supports so your features will better support the business
  • Improve your application and team processes
  • Decrease incidents and increase uptime of your application
  • All other duties as assigned
  • Attendance as required by department

Who Are We Looking for?

Our ideal candidate for this role needs to:

  • Understand your application; identify deficiencies and offer suggestions to improve it
  • Gather requirements of medium complexity, Partner with Developers, and Test features to ensure they meet user requirements

Job Requirements

Required Qualifications:

  • Minimum of 2 years’ experience in Business Analyst or related role
  • Excellent oral and written communication skills
  • Experience documenting user requirements (e.g., user stories and acceptance criteria)
  • QA Testing experience
  • Willingness to participate in an on-call support rotation 24x7x365
  • Remain compliant with our policies, processes and legal guidelines
  • Work onsite at the required CA work location

Preferred Qualifications:

  • Bachelor’s Degree
  • Project Management experience; PMP certification
  • Experience working in an Agile team using Scrum or SAFe methodology
  • Experience working with or creating personas and user stories
  • Certified Scrum master
  • Ability to query database (SQL / PLSQL)
  • Basic ability to read code (Java, C#, Visual Basic)
  • Testing certifications
  • Working knowledge of Artiva, LSS, GPS-SID and Contact Center, with extensive knowledge of at least one of these technologies

Company Core Values:

To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:


•       Positive : Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.


•       Respectful : Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.


•       Insightful : Make timely well-considered decisions, create innovative solutions and continuously learn.


•       Direct : Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.


•       Earnest : Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is an equal opportunity employer.

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