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Bilingual Front End Collector in Henderson, NV at Credit Acceptance

Date Posted: 4/13/2018

Job Snapshot

Job Description

Bilingual Front End Collector

Why Work For Credit Acceptance?

Credit Acceptance is a rapidly-expanding company with extensive growth opportunities. We are proud to say, for the 5th year in a row, we have been named one of Fortune Magazine’s 100 Best Companies to Work For. Our team members and culture create a positive workplace that drives us to succeed, making Credit Acceptance one of the largest used car finance companies nationally.

We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential. 

Credit Acceptance offers team members:

  • Flexible scheduling
  • Uncapped bonus potential
  • Extensive growth opportunities as demonstrated by our track record of promoting internally  
  • An atmosphere that is collaborative, challenging, and filled with forward thinking team members
  • Ongoing business training and career development opportunities
  • Strong work-life balance with generous PTO beginning on day 1
  • Competitive market-based salary with quarterly profit sharing and annual merit bonuses
  • Excellent benefits package that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision along with additional benefits that make us a great place to work

We are hiring a Front End Collector within our Collections Department.  

Responsibilities in your area will include:

  • Consistently, efficiently, and lawfully contact consumers who are behind on their auto loan payments
  • Spend up to 90% of your time signed on to our dialer to handle consumer phone calls
  • Use our call model to professionally and respectfully persuade consumers to pay in an effort to bring and keep their account current
  • Ensure the information we depend on to contact and collect from these consumers is accurately maintained
  • Support consumer requests, including processing one-time and recurring phone payments
  • Remain compliant with our policies, processes and legal guidelines
  • Be open to ongoing feedback aimed at improving performance

Who Are We Looking for?

Our ideal candidate for this role needs to:

  • Speak clearly, professionally and articulately
  • Possess a strong decision-making ability
  • Use your judgment to escalate issues appropriately
  • Document records clearly and efficiently
  • Learn quickly and apply knowledge learned
  • Handle difficult conversations professionally
  • Be self-motivated and demonstrate urgency and initiative
  • Remain compliant with our policies, processes and legal guidelines                                                                                                                                      

Job Requirements

Required Qualifications:

  • High school diploma or GED
  • Read, write and speak Spanish

Preferred Qualifications:

  • Previous customer service and/or collection experience in a call center environment
  • Experience in the finance or automotive industry
  • Experience in any position where you had to demonstrate excellent persuasive skills

Training and Work Schedule Requirements:

Training:

  • Two weeks of required training will occur Monday - Friday from 8am - 5pm

Work Schedule:

Option A:

  • Monday, Thursday, and Friday: FLEX
  • Tuesday and Wednesday: OFF
  • Saturday and Sunday: 5:00 a.m. to 2:00 p.m.

Option B:

  • Saturday, Sunday, and Monday: 5:00 a.m. to 2:00 p.m.
  • Tuesday and Wednesday: OFF
  • Thursday and Friday: FLEX

Option C:

  • Saturday and Sunday: 5:00 a.m. to 2:00 p.m.
  • Monday: 11:00 a.m. to 8:00 p.m.
  • Tuesday and Friday: FLEX
  • Wednesday and Thursday: OFF

Company Core Values:

To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:

  • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
  • Respectful: Value teamwork, share successes, appreciate others and communicates in a way that promotes trust.
  • Insightful: Make timely well-considered decisions, create innovative solutions and continuously learn.
  • Direct: Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.
  • Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is an equal opportunity employer.

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