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Automation Tester, Collections in Southfield, MI at Credit Acceptance

Date Posted: 6/8/2018

Job Snapshot

Job Description

Automation Tester, Collections

Why Work For Credit Acceptance?

Credit Acceptance is rapidly-expanding our IT department with a variety of dynamic opportunities. Our culture has landed us on Computerworld’s list of the Best Places to Work in IT. In each of the last 4 years, we have held a spot in the top 2 for midsized companies nationwide. In addition, we are also proud to say over the last 5 years we have been named one of Fortune Magazine’s 100 Best Companies to Work For. Our team members and culture create a positive workplace that drives us to succeed, making Credit Acceptance one of the largest used car finance companies nationally.

We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential. 

Credit Acceptance offers team members:

  • The opportunity to work with progressive tools, and technology including the latest database, development, storage, and computer technologies available
  • Extensive growth opportunities as demonstrated by our track record of promoting internally  
  • An atmosphere that is collaborative, challenging, and filled with forward thinking team members
  • Ongoing business training and career development opportunities
  • Strong work-life balance with generous PTO beginning on day 1
  • Competitive market-based salary with quarterly profit sharing and annual merit bonuses
  • Excellent benefits package that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision along with additional benefits that make us a great place to work

We are hiring a Collections Automation Tester within our Servicing department. 

  • Optimize, manage and evolve our Collections technologies
  • Proactively improve systems through idea generation and relationship management
  • Assist in planning and strategizing the optimized architecture of our Collections technologies’ environments
  • Create, test and deliver a quality product
  • Automate testing where possible to deliver quality releases
  • Liaise with internal and external teams when implementing and inte grating new technologies

Responsibilities in your area will include:

1.  COLLECT: Ensure clear information is collected for assignments.

2. FILTER: Accurately categorize work to ensure it is directed appropriately.

3. PRIORITIZE: Support prioritization processes led by the Project Management Office (PMO) or App Owner. Provide input.

4. PLAN: Engage in planni ng processes led by the PMO or App Owner. Provide effective estimates, manage workload, and keep leader aware of capacity to support new or existing work.


  • Organize and lead the formation of the automated testing discipline within the Collections organization
  • Effectively understand requirements from customers and work with the internal team to design solution to meet their requirements.
  • Efficiently write scripts to test and deliver a quality product.
  • Perform manual tests when required
  • Perform assigned recurring tasks in a timely manner in order to maintain application health.
  • Identify opportunities to reduce recurring work where practical (and/or improve performance, reduce risk, etc).
  • Perform requirements/solution design for initiatives involving multiple applications
  • Remove roadblocks and escalate where appropriate.
  • Communicate clearly with team members, customers and leaders.
  • Define/maintain best practices for using performance/monitoring tools
  • Create and execute automation scripts using a variety of tools/languages
  • Plan, write and execute load tests using a variety of tools/languages
  • Categorize test results into IT metrics and usable summary reports
  • Assist project team in the troubleshooting of testing issues
  • All other duties as assigned
  • Attendance as required by department

Position Requirements:

  • Possesses good understanding of the technical platforms (databases, web applications)
  • Minimum 1 year experience supporting a web application as a business/quality analyst
  • Minimum 1year experience creating automated tests
  • Strong understanding of web technology required
  • Experience with SDLC required
  • Basic understanding of Client-Server technologies required
  • Ability to query database (SQL) required
  • Testing certifications preferred
  • Experience writing unit tests or BDD tests preferred
  • Experience with web services (SOAP or REST) preferred
  • Knowledge of testing tools like HP Quality Center, Selenium, Bugzilla, Cucumber, Robot, or AutoIT preferred
  • Experience with Caché and/or Artiva nice-to-have
  • Willingness to participate in an on-call rotation 24x7x365

Knowledge and Skills:

  • Respond promptly and effectively to problems, projects and tasks.
  • Organized, with ability to multi-task and prioritize multiple requests.
  • Gain trust of others and builds solid relationships across and vertically throughout the organization and relate well to all customers.
  • Convey complex information in a timely and easily understood manner throughout all levels of the organization.
  • Demonstrate initiative by being proactive in work duties and making recommendations as opportunities arise.
  • Self-driven, motivated to help, and able to perform with minimal supervision in a team environment.
  • Customer focused, always having the customer and company’s best interest in mind.

Company Values: 

To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:

  • Positive : Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
  • Respectful : Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
  • Insightful : Make timely well-considered decisions, create innovative solutions and continuously learn.
  • Direct : Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.
  • Earnest : Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is an equal opportunity employer.


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