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Attorney Coordinator in Southfield, MI at Credit Acceptance

Date Posted: 4/22/2018

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

Attorney Coordinator

Why Work For Credit Acceptance?

Credit Acceptance is a rapidly-expanding company with extensive growth opportunities. We are proud to say, for the 5th year in a row, we have been named one of Fortune Magazine’s 100 Best Companies to Work For. Our team members and culture create a positive workplace that drives us to succeed, making Credit Acceptance one of the largest used car finance companies nationally.

We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential. 

Credit Acceptance offers team members:

  • Flexible scheduling
  • Uncapped bonus potential
  • Extensive growth opportunities as demonstrated by our track record of promoting internally  
  • An atmosphere that is collaborative, challenging, and filled with forward-thinking team members
  • Ongoing business training and career development opportunities
  • Strong work-life balance with generous PTO beginning on day 1
  • Competitive market-based salary with quarterly profit sharing and annual merit bonuses
  • Excellent benefits package that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision along with additional benefits that make us a great place to work

We are hiring an Attorney Coordinator within our Recovery and Bankruptcy Department.  

Responsibilities in your area will include:

  • Review accounts to determine if they meet suit start eligibility requirements as set forth in the Company’s policies and procedures
  • Where an affidavit is provided in connection with the suit start process, verify all of the information in the affidavit is true and accurate and, if and when it meets that standard, timely execute the affidavit in compliance with applicable laws and Company policies and procedures
  • Monitor the Company’s relationship with collection law firms to ensure they are performing in accordance with contractual expectations and represent Credit Acceptance professionally, compliantly and cost-effectively. This includes:
    • Coaching, performance managing and auditing a defined group of collection law firms to ensure our accounts are being worked in compliance with our policies and procedures and the contract.
    • Evaluating data concerning collection law firm performance and documenting observations based on that data
    • Presenting performance results to the collection law firms, including Action Plans developed through the relationship management process
    • Completing initial and annual due diligence reviews of collection law firms to confirm that they understand and are capable of complying with consumer financial protection laws
  • Oversee compliant and efficient progress of accounts placed with law firms to minimize exceptions and optimize paying accounts
  • Provide ongoing support to the Company’s collection law firms
  • Attendance as outlined in the department attendance policy

Who Are We Looking for?

Our ideal candidate for this role needs to:

  • Speak clearly, professionally and articulately
  • Possess a strong decision-making ability
  • Use your judgment to escalate issues appropriately
  • Document records clearly and efficiently
  • Learn quickly and apply knowledge learned
  • Handle difficult conversations professionally
  • Be self-motivated and demonstrate urgency and initiative
  • Remain compliant with our policies, processes and legal guidelines

Job Requirements

Required Qualifications:

  • High school diploma or GED
  • Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel)
  • Knowledge of legal collections process and practices
  • Able to exercise sound, independent judgment and escalate issues appropriately
  • Understand, interpret, document and record data/ observations clearly
  • Communicate process improvement opportunities; able to identify and resolve issues
  • Flexible to change
  • Take ownership of issues to resolution

Preferred Qualifications:

  • Certified as a Notary Public
  • Associate’s or Bachelor’s Degree
  • Minimum of 1 year of legal collections experience
  • Leadership or coaching experience in a senior role

Work Schedule Requirements:

Work Schedule:

  • Monday – Friday, 8am – 5pm

Company Core Values:

To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:

  • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
  • Respectful: Value teamwork, share successes, appreciate others and communicates in a way that promotes trust.
  • Insightful: Make timely well-considered decisions, create innovative solutions and continuously learn.
  • Direct: Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.
  • Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is an equal opportunity employer.


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